Abu Dhabi: Rashed Lahej Al Mansoori, Director-General of Abu Dhabi Customs, recently hosted Lawrence Ng, CEO of the Singapore-based consultancy CrimsonLogic, at the Abu Dhabi Customs headquarters. The meeting concentrated on enhancing the partnership between Abu Dhabi Customs and CrimsonLogic to develop the Integrated Customs Operations System, which utilizes artificial intelligence and advanced predictive analytics to streamline and automate customs and trade operations.
According to Emirates News Agency, the discussion highlighted the project’s significance in bolstering Abu Dhabi Customs’ digital ecosystem and improving its technological capabilities. The Integrated Customs Operations System aims to establish an infrastructure that delivers continuous customs services with optimal operational efficiency. This system will integrate smoothly with initiatives like “Invisible Customs,” blockchain systems, and various digital service platforms, including the Abu Dhabi Government Services platform ‘TAMM’ and ATLP.
Rashed Lahej Al Mansoori and Lawrence Ng reviewed the implementation stages and timeline of the project, emphasizing the key features of the system. These features include centralized, interactive performance monitoring and an enhanced financial revenue system that aligns with regulatory frameworks. The system is designed to create a sustainable business environment, enhance user satisfaction, boost productivity, and reduce operational costs. It will also improve decision-making through advanced data insights and analytics.
Additionally, the system supports the re-engineering and governance of customs processes, strengthens coordination between internal and external stakeholders, and ensures robust access control for various user types, adhering to global best practices in customs operations.
